Affordability Checks Survey Question Title * 1. Which chain do you work for? William Hill Ladbrokes Coral Betfred Paddy Power Jennings Betzone Backhouse Bet Bet365 Star Sports BoyleSports Other (please specify) Question Title * 2. Has you chain introduced procedures for carrying out affordability checks on customers? Yes No I don't know Question Title * 3. If it has introduced procedures for carrying out affordability checks, have you received training on carrying out affordability checks on customers? Yes No I don't know Question Title * 4. If you have received training, did the training explain what was expected of you clearly? Yes No I don't know Question Title * 5. Have you experienced a negative reaction from customers when carrying out affordability checks? No Yes – I’ve experienced a negative reaction Yes – I’ve experienced a negative reaction and customers have been verbally abusive Yes – I’ve experienced a negative reaction and customers have been verbally and physically abusive Question Title * 6. If you have received training, did it cover how to deal with a negative reaction from customers? Yes, and I feel confident dealing with a negative reaction Yes, but I do not feel confident dealing with a negative reaction No I don't know Question Title * 7. Have your sales levels been reduced by the need to conduct affordability checks? Yes No I don't know Question Title * 8. If you have answered ‘Yes’, have you been criticised by your managers for not meeting sales targets? Yes No I don't know Sales targets don't apply to me Question Title * 9. Have any customers told you that they are going to move to another betting chain because of your chain’s procedures for carrying out checks? Yes No I don't know Question Title * 10. Have you been put under pressure not to conduct affordability checks by your managers, despite company policy requiring you to do so? Yes No I don't know Question Title * 11. Have you been criticised for not performing affordability checks, even though customers do not meet the company threshold for performing checks? Yes No I don't know Question Title * 12. Is there anything else you want to tell us about affordability checks in your chain? Finish Survey
